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Worcester Citizens Advice
Standard Opening Hours:

We're changing our drop-in days at the Hopmarket from Monday 2nd December.

From that date we will be open for drop-in advice - no appointment needed - as follows:

Mondays - 9.30 am to 12.00 noon
Tuesdays - 9.30 am to 12.00 noon
Wednesdays - 1.00 pm to 3.00 pm

There will be NO drop-in service on Thursdays or Fridays.

Christmas Opening Hours:

Monday 22nd December 2025
- Open as normal

Tuesday 23rd December 2025
- Open as normal

Wednesday 24th December 2025
- Drop-In will be 09:30-12:00. Closed from 13:00

Thursday 25th December 2025
- Closed

Friday 26th December 2025
- Closed

Monday 29th December 2025
- Closed

Tuesday 30th December 2025
- Closed

Wednesday 31st December 2025
- Closed

Thursday 1st January 2026
- Closed

Friday 2nd January 2026
- Open telephone service only

Monday 5th January 2026
- Open as normal


You will still be able to leave messages via text/voice message and email and we will look to get back to you within 7 working days.
Our Adviceline service is available Monday to Friday, 9.00 am to 5.00 pm - call FREE on 0808 278 7891 or Text on: 0798 44 39 479

Or you can request a call back by texting your name, postcode and the kind of advice they need (e.g. Benefits, Housing, Foodbank) to 07984 439 479, or emailing advice@citaworcester.org.uk

How can we help?

Get advice online from Citizens Advice

Contact us

Citizens Advice services are available from the following:

Worcestershire Adviceline – tel: 0808 278 7891

Text on 0798 44 39 479 stating: (a) your name (b) your postcode (c) the type of advice needed (for example DEBT, HOUSING or BENEFITS), and (d) the best time to call you back. We will then call you back on your mobile phone.

If you need help from Herefordshire text 0786 00 77 311.

Online at advice@citaworcester.org.uk for initial contact by email. Please provide a telephone number for us to be able to contact you as soon as possible. When we call you, the display will show “caller unknown” or an 0808 number.

If you live in Herefordshire please click here.

You can also get information and advice from the national website: https://www.citizensadvice.org.uk/

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